Shipping policy

Effective Date: June 24, 2026

At Tera Lotus, we are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–3 business days.
  • Orders are not processed, shipped, or delivered on weekends or holidays.
  • During periods of high demand, processing times may be extended. If there is a significant delay, we will notify you via email.

Shipping Times

Estimated delivery times:

  • United States: 5–10 business days
  • Canada: 7–15 business days
  • International Orders: 10–20 business days

Delivery times are estimates and are not guaranteed. Delays caused by carriers, weather, customs, or other circumstances beyond our control may occur.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

From time to time, Tera Lotus may offer free shipping promotions or discounted shipping rates.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing tracking information. Tracking updates may take 24–48 hours to appear after shipment.

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information.

If an incorrect address is entered, please contact support@teralotus.store immediately. We cannot guarantee changes once an order has been processed.

Tera Lotus is not responsible for packages lost due to incorrect shipping addresses provided by customers.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the carrier, shipping times and delivery are outside of our control.

If your package is marked as delivered but cannot be located, please:

  1. Check around your property and with neighbors.
  2. Contact the shipping carrier directly.
  3. Contact us at support@teralotus.store, and we will do our best to assist you.

Tera Lotus is not responsible for lost or stolen packages after they have been marked as delivered by the carrier.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery and provide:

  • Your order number
  • A description of the issue
  • Photos of the damaged item and packaging

We will review the issue and, if appropriate, provide a replacement or refund.

International Orders

International customers are responsible for any customs duties, taxes, or import fees imposed by their local authorities.

Tera Lotus is not responsible for delays caused by customs processing.

Multiple Shipments

Some orders may arrive in separate packages depending on product availability and fulfillment requirements.

Contact Information

Tera Lotus
Website: https://teralotus.store

If you have any questions regarding shipping or your order, please contact us and we will be happy to assist you.